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Crazy Egg vs Hotjar

Side-by-side feature matrix for these two tools with per-row priority sliders. Adjust weights in the last column to recalculate System SCORE instantly.

Full category matrix: UX Analytics

Updated:

Features Crazy Egg Hotjar Your Priority
Actions Visit Website ↗ Visit Website ↗ Priority controls
Funnel & Drop-off Analysis Users can build retroactive funnels to track conversion drop-offs, with direct links to session recordings of users who abandoned the flow.
10
0 10
Heatmaps (Click/Scroll/Move) This visual analysis capability provides five distinct types of heatmaps, including the unique Confetti map, offering deep visual insights into click behavior. Heatmap analysis generates continuous, retroactive heatmaps based on clicks, mouse movements, and scrolling, allowing teams to visualize aggregate user attention.
10
0 10
Session Recordings Session recording offers basic session recording capabilities to watch individual user journeys, though it lacks the advanced filtering of dedicated replay tools. The tool records continuous user journeys across multiple tabs and pages, providing playback of mouse movements, clicks, and scrolling.
10
0 10
GDPR / CCPA Compliance out-of-the-box The vendor acts as a data processor and provides basic tools for data deletion, but relies heavily on the user for full compliance. The vendor operates strictly as a data processor and provides comprehensive native tools to manage user consent and process data deletion requests.
10
0 10
PII Masking / Data Governance This privacy safeguard strictly protects user privacy by suppressing keystrokes and automatically replacing text inputs with asterisks before data reaches its servers.
9
0 10
Raw Data Export (BigQuery/S3) The platform does not natively stream raw, user-level event data to data warehouses, limiting its utility for enterprise data engineering teams. The platform does not offer raw hit-level event streaming; exports are limited to CSV files of heatmap data, survey responses, and recording metadata.
9
0 10
Data Retention Limits Data retention policies are strictly limited based on the subscription tier, typically holding snapshot data for up to one year on standard plans. Data retention policies are strictly limited to 365 days across all paid plans to ensure compliance with data minimization principles.
8
0 10
Feedback Surveys / Polls The feature features a native surveys module, allowing marketers to trigger contextual pop-up questions based on specific user behaviors. This capability features highly customizable, on-page survey widgets and feedback polls to capture qualitative user sentiment directly in the moment.
7
0 10
Friction / Rage Click / Error Detection This capability does not feature advanced, AI-driven friction scoring, requiring analysts to manually identify UX issues through heatmaps and recordings. The platform functionality automatically highlights periods of user frustration within session recordings, such as u-turns and rage clicks.
7
0 10
SSO Support Secure corporate access via SAML-based Single Sign-On is supported, but strictly limited to custom enterprise-level plans. Secure authentication is supported through SAML 2.0 Single Sign-On, available exclusively for organizations on the highest enterprise tiers.
6
0 10
System SCORE 5.4 / 10 7.5 / 10

Make your pick

Try

Crazy Egg

Crazy Egg delivers intuitive website analytics with a focus on visualizing user interaction through heatmaps and session recordings, while ensuring data protection compliance.

Visit Website ↗ Read Full Review
Try

Hotjar

Hotjar provides a powerful suite of tools to enhance user experience through insightful analytics, starting with a free tier for beginners.

Visit Website ↗ Read Full Review