Analytics Compare

Head-to-Head

Crazy Egg vs Hotjar

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Side-by-side feature matrix for these two tools with per-row priority sliders. Adjust weights in the last column to recalculate Platform SCORE instantly.

Full category matrix: UX Analytics

Updated:

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Priority
Funnel & Drop-off Analysis
Allows creation of retroactive funnels with direct session recording links for drop-offs.
10
Heatmaps (Click/Scroll/Move)
This visual analysis capability provides five distinct types of heatmaps, including the unique Confetti map, offering deep visual insights into click behavior. Heatmap analysis generates continuous, retroactive heatmaps based on clicks, mouse movements, and scrolling, allowing teams to visualize aggregate user attention.
10
Session Recordings
Session recording offers basic session recording capabilities to watch individual user journeys, though it lacks the advanced filtering of dedicated replay tools. Records continuous user journeys, capturing mouse movements and clicks.
10
GDPR / CCPA Compliance
Provides basic data deletion tools but relies on user for full compliance. Operates as a data processor with native tools for user consent and data deletion.
10
PII Masking / Data Governance
Strict privacy safeguards suppress keystrokes and replace text inputs with asterisks before server transmission.
9
Raw Data Export (BigQuery/S3)
Lacks native streaming of raw, user-level event data to data warehouses. The platform does not offer raw hit-level event streaming; exports are limited to CSV files of heatmap data, survey responses, and recording metadata.
9
Data Retention Limits
Subscription limits retention, typically up to one year for data storage. Data retention is capped at 365 days for all paid plans to comply with data minimization.
8
Feedback Surveys / Polls
Native surveys module triggers contextual pop-up questions based on user behaviors. Features customizable on-page survey widgets and feedback polls for capturing user sentiment.
7
Friction / Rage Click / Error Detection
Requires manual identification of UX issues through heatmaps and recordings. Automatically highlights user frustration periods like u-turns and rage clicks.
7
SSO Support
Supports SAML-based Single Sign-On, limited to custom enterprise plans. Supports secure authentication through SAML 2.0 Single Sign-On for top-tier plans.
6
Platform SCORE

Crazy Egg

5.4 / 10

Hotjar

7.5 / 10

Make your pick

Crazy Egg

Crazy Egg provides visual interpretations of visitor interactions through heatmaps and session recordings, emphasizing data protection and usability.

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