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Hotjar vs Lucky Orange

Side-by-side feature matrix for these two tools with per-row priority sliders. Adjust weights in the last column to recalculate System SCORE instantly.

Full category matrix: UX Analytics

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Features Hotjar Lucky Orange Your Priority
Actions Visit Website ↗ Visit Website ↗ Priority controls
Funnel & Drop-off Analysis Users can build retroactive funnels to track conversion drop-offs, with direct links to session recordings of users who abandoned the flow. Users can build basic, multi-step conversion funnels and quickly filter the dashboard to watch sessions of users who dropped off.
10
0 10
Heatmaps (Click/Scroll/Move) Heatmap analysis generates continuous, retroactive heatmaps based on clicks, mouse movements, and scrolling, allowing teams to visualize aggregate user attention. Heatmap analysis generates dynamic heatmaps that include click, scroll, and mouse movement data, segmented by device type and traffic source.
10
0 10
Session Recordings The tool records continuous user journeys across multiple tabs and pages, providing playback of mouse movements, clicks, and scrolling. The platform captures continuous, high-fidelity video playbacks of real user sessions, tracking every mouse movement and click.
10
0 10
GDPR / CCPA Compliance out-of-the-box The vendor operates strictly as a data processor and provides comprehensive native tools to manage user consent and process data deletion requests. The vendor operates as a data processor, relying on strict client-side PII masking to mitigate compliance risks.
10
0 10
PII Masking / Data Governance This privacy safeguard strictly protects user privacy by suppressing keystrokes and automatically replacing text inputs with asterisks before data reaches its servers. This privacy safeguard natively blocks keystrokes and masks sensitive numeric data to ensure personal information is not captured in recordings.
9
0 10
Raw Data Export (BigQuery/S3) The platform does not offer raw hit-level event streaming; exports are limited to CSV files of heatmap data, survey responses, and recording metadata.
9
0 10
Form Analytics The platform functionality features a dedicated Form Analytics dashboard that automatically tracks field abandonment, hesitation time, and completion rates.
8
0 10
Data Retention Limits Data retention policies are strictly limited to 365 days across all paid plans to ensure compliance with data minimization principles. Standard retention limits are strictly capped at 30 days for session recordings across most plans, limiting historical analysis.
8
0 10
Feedback Surveys / Polls This capability features highly customizable, on-page survey widgets and feedback polls to capture qualitative user sentiment directly in the moment. This capability includes an integrated survey and polling tool, allowing teams to trigger contextual questions based on user behavior.
7
0 10
Friction / Rage Click / Error Detection The platform functionality automatically highlights periods of user frustration within session recordings, such as u-turns and rage clicks. The platform functionality lacks automated, AI-driven friction scoring (like "rage clicks"), relying instead on manual filtering of session recordings.
7
0 10
SSO Support Secure authentication is supported through SAML 2.0 Single Sign-On, available exclusively for organizations on the highest enterprise tiers.
6
0 10
System SCORE 6.9 / 10 6.9 / 10

Make your pick

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Hotjar

Hotjar provides a powerful suite of tools to enhance user experience through insightful analytics, starting with a free tier for beginners.

Visit Website ↗ Read Full Review
Try

Lucky Orange

Lucky Orange is a comprehensive analytics tool designed to optimize website usability and enhance user engagement through features like heatmaps, session recordings, and form analytics.

Visit Website ↗ Read Full Review